The statements below apply to any content such as pages, documents, videos, images, sound files and computer code (the 'Material') created by the NSW Department of Industry ('the department') for its websites.

WCAG2.0 compliance

The NSW Department of Industry aims to make website content available to the widest possible audience and is actively working towards WCAG2.0 AA compliant websites. Already a large number of improvements have been made to address accessibility issues in both HTML and PDF content on our sites and a great deal of progress has been made.

If you are unable to access information or services from one of the department's websites due to an accessibility issue, we encourage you to contact the department so that we may assist you to obtain the information you need.

PDF files

The department uses PDF (portable document format) files on its websites. These files require Adobe Acrobat Reader (free software) to be installed on your computer before they can be read.

The department takes care to ensure PDF files comply with accessibility criteria before being placed on the listed websites. Each PDF file is subjected to a full accessibility check in Adobe Acrobat and where feasible, all identified accessibility issues are resolved..

The majority of PDF publications are also accompanied by an introductory HTML page that gives a summary of the contents of the PDF.

If you are unable to use a PDF file from one of the department's websites due to an accessibility issue you may:

  • Contact the department to request a more accessible version of the content.
  • Convert the PDF files using the online conversion service offered at the Adobe website. This service converts Acrobat PDF files to plain text or HTML via email.

Comments and feedback

The department welcomes any comments or suggestions regarding the accessibility features of the listed sites. If you wish to contribute to improving the department's sites, please send us an email